Our team is here to help you navigate our vendor tools and policies successfully! Issues reported on the extranet will be handled within the same business day if submitted prior to 4pm EST. Emails will be reviewed within 24 hours, but some requests may take longer to get a response. For non-urgent issues please kindly allow 2-3 business days before following up.
Item Submission and Item Details
I want to…
Submit a new item for consideration
Use our item submission form and we’ll make sure your item gets in front of the right buying team. If you already work with the category buyer, you may also email them directly.
Ask a question about the Terms & Conditions, vendor code of conduct, safety statement, or vendor census
Email the category buyer who sent you the vendor paperwork
Ask a question about the New Item Form
Reply directly to the email containing the link to your new item form
Inform UG about an upcoming price change, materials change, design change, etc
For inventoried items: On the Extranet, visit the Active SKUs tab and click the “Contact UG” link for the affected SKU
For Drop Ship items: Email the category buyer
Let UG know an item has been discontinued
For inventoried items: On the Extranet, visit the Active SKUs tab and click the “Contact UG” link for the affected SKU
For Drop Ship items: Email the category buyer
Drop Ship Order Management
I want to…
Report (a) late shipment(s)
For single shipments: Report an Issue on the Extranet Orders page
For multiple shipments: Email an organized list of all affected shipment IDs to dsvendors@uncommongoods.com
Request an inventory adjustment or report an OOS SKU
Email dsvendors@uncommongoods.com
Request a change in order lead time (including due to vacation/closures)
Email dsvendors@uncommongoods.com
Get help with missing or invalid customization requests
Report an Issue on the Extranet Orders page
Report a production file error or missing production file
Report an Issue on the Extranet Orders page
Get help with a proof revision request
Report an Issue on the Extranet Orders page
Report an error in generating a shipping label
Report an Issue on the Extranet Orders page
Submit tracking generated outside the Extranet
For single shipments: Report an Issue on the Extranet Orders page
For multiple shipments: Upload tracking numbers through the Extranet bulk uploader
Get help with order feeds
Email dsvendors@uncommongoods.com
Get an additional Extranet login
Email dsvendors@uncommongoods.com
Get help logging into the Extranet
Email dsvendors@uncommongoods.com
Check on a payment or invoice
Email billing@uncommongoods.com
Warehouse PO Management
Report a late shipment or ship early
Report an Issue on the Extranet Orders page
Request an adjustment on SKU quantities or a split shipment
Report an Issue on the Extranet Orders page
Request an adjustment on SKU prices or payment terms
Report an Issue on the Extranet Orders page
Get help logging into the Extranet
Email ugvendors@uncommongoods.com
Get an additional extranet login
Email ugvendors@uncommongoods.com
Change address or contact information
Email ugvendors@uncommongoods.com
Learn more about using the Extranet and working with UG
Sign up for an upcoming Webinar
Check on a payment or invoice
Email billing@uncommongoods.com
Other
I want to…
Inquire about forecasts
Inquiries about in season forecasts can be directed to your planner. Future forecasts for catalog items are shared about 2 months prior to the start of the catalog period, and web forecasts are generally available about one month prior. Planners adjust timelines in accordance with lead times.
Share a Product Development idea
Contact the category buyer to discuss your idea. They can work with you on whether the idea is a good fit for UG and how to best partner on the development.
Get a copy of the UG Catalog
Request a copy of our most recent catalog through our website here
Find out when my item is going live
We will not be able to tell you when your item is going live until all paperwork is submitted and the initial PO is received (for warehouse items). If all this criteria is met it will generally be 1-2 weeks before the item is live. If it has been more than 2 weeks you may contact your
buyer to get an estimate.
Something else
Email ugvendors@uncommongoods.com and we’ll do our best to assist!