Step by Step Shipping Guides

As part of our partnership, UG has laid out the expectations of both parties in this manual. The management of shipments for UG requires merchandise to arrive using agreed-upon policies. When exceptions occur outside these policies, additional handling and time are required, which slows our internal operation and delays the availability of merchandise to our customers. Chargebacks will be applied to invoices impacted by non-compliant shipments, or to subsequent invoices if the issues giving rise to the chargebacks come to our attention after the impacted invoice has been paid. Notification via email will be made prior to any invoice deduction. Please note: If exceptions have been approved ahead of time by UG, chargebacks will not be assessed. Our Compliance Program addresses, among other exception types, the following non-compliant actions: Incorrect delivery quantities or incorrect merchandise Late or Early shipments Damaged or Defective Merchandise Missing, incorrect, or unscannable barcodes Missing or Incorrect Tracking Info At the end of this section is our non-compliance chart: This list shows what we currently consider to be chargeable offences, and what the charge for each is. One of the objectives of this manual is to assist our vendor partners in preventing exceptions. Our Merchant Operations, Buying, Planning, and Inbound teams are available to answer questions and...