The following sets forth terms and conditions that govern the purchase by Uncommon Goods (“we” “our” or “us”) of products from vendors (“you”) that are drop-shipped to our customers. Acceptance and confirmation of orders from us signifies your agreement to these terms.
Product Availability Advance Notice
Uncommon Goods must be notified immediately if vendor will be away from the office, if a product is out of stock, or any other situation where the item availability has changed from what we state on our website. In this case, send an email to dsvendors@uncommongoods.com referencing the item(s) and when it will be available again for purchase.
Vendor Extranet
You will be provided with an account to access the Uncommon Goods drop ship Vendor Extranet, a web portal that will allow you to see new order requests. From this portal, you will be able to confirm orders, get detailed information about each order (including customization/personalization information), print the packing slip, and add tracking information once the order is shipped. An automatic email will be sent to your email address of choice each day which will list all new orders that require vendor confirmation.
The vendor extranet is located at this link: https://extranet.uncommongoods.com
Order Confirmations
We expect that all orders received via the Vendor Extranet be marked confirmed (clicking the check box marked “confirmed” next to each order) within 2 business days. The guaranteed ship by date of the order is set based on the time and date that the order is placed. (Ex: If an order is placed on Monday the 1st and the lead time for the item is 2 weeks, the guaranteed ship by date will appear as Monday the 15th). For orders requiring additional steps such as proofing or kit shipments, the clock for guaranteed ship by date starts upon proof approval or receipt by vendor of the required kit.
If for any reason you are unable to confirm an order, please contact the Uncommon Goods drop ship team immediately by PHONE or EMAIL (see contact information at the end of the document).
Tracking Requirements
Uncommon Goods requires tracking information for every drop ship order placed.
For extranet users, tracking will automatically upload and be provided to the customer once the order ships. Tracking is scanned by the shipping carrier. If you receive your orders through an API or data feed, we ask that you email a tracking report to DSVendors@uncommongoods.com within 24 hours of shipment.
Shipping Instructions
- Send all customer shipments under 300 lbs. through the shipping carrier using generated labels through the Extranet. Expedited shipments and white glove shipments must be expressly authorized in writing by Uncommon Goods or vendor will incur these costs. Email dsvendors@uncommongoods.com to set up a shipment of an oversized item. Failure to do so will result in a chargeback.
No COD’s allowed.
Returns (Order Cancellations/Defective Replacements/Mis-shipments/Exchanges)
- Our customers will return or exchange goods to us pursuant to Uncommon Goods’ “forever” return policy, and we in turn reserve the right to return the goods to you, without any restocking fees or we can choose to resell the item. DS items with no personalization or customization CAN be returned under the UG Forever Return policy even if they are not defective/damaged. If a customer changes their mind for any reason and the product can be resold, the UG DS team will accept the return to UG’s warehouse and use it to process the next sale for that item. We will notify you when we do this, and you will not be able to invoice for this order. This eliminates the need for our DS vendors to have to deal with return shipments and issuing credits to our accounting team.
- This policy maintains Uncommon Goods’ standards of customer service and our return policy
- Returns/exchanges are not accepted for customized/personalized items. Replacements will only be requested if the order arrives with incorrect customization/personalization or is of poor quality.
- In the event of a return/exchange or defective product received, customers will contact Uncommon Goods directly and we will work with you to resolve the issue.
- If…
- …a customer elects to return an item, Uncommon Goods will provide a return shipping label to the customer to return the product to the Uncommon Goods (excludes customized/personalized items).
- …an item arrives defective or with incorrect customization/personalization (at vendor’s fault and not due to incorrect information provided by Uncommon Goods) and requires repair or replacement, vendor will provide for round-trip shipping charges from customer back to vendor, and then back to customer – in addition to any costs associated with repair. Expedited shipping for the replacement will be provided by the vendor to meet the customer’s desired delivery date, where possible.
- …an item is lost in-transit or arrives damaged due to a possible shipping carrier issue, a replacement will be requested and expected to ship to arrive to customer as soon as possible to meet the customer’s needs. Uncommon Goods will pay for the original and the replacement and will keep the funds received from a successful claim with the shipping carrier. If you do not ship with a label generated from Extranet, then you will need to file the claim directly, in which case you will receive reimbursement from your carrier and should not invoice UG for the replacement.
- …the wrong item arrives and requires replacement (“mis-ship”), vendor will cover shipping charges from customer to Uncommon Goods or back to the vendor. A replacement will need to be sent and the vendor will provide expedited shipping of the replacement item from vendor to customer in order to ensure that the customer receives the correct item by the original Delivery Promise Date (or as soon as possible if that date has passed).
- In the event of a return, customers will contact Uncommon Goods directly. If a customer contacts the vendor directly, they should be forwarded to the Uncommon Goods drop ship team.
- If the vendor receives an unsolicited return/exchange or is notified of a defective product, contact Uncommon Goods drop ship team so that we ensure contact is made with the customer and the appropriate refunds are processed.