Uncommon Goods (UG) has a Drop Ship (DS) program which offers a variety of products that ship directly from the vendor to the customer. The UG Merchant team will work with vendors to determine whether merchandise will be inventoried in our warehouse or drop-shipped from the vendor. In this section of the manual, the UG Drop Ship program, item qualifications, and expectations of a DS vendor will be described in easy-to-understand language. Uncommon Goods merchants, when on-boarding a new product, may choose to have the item fulfilled directly by the vendor when the vendor has the capability to do so and the product meets one or more of these qualifications: Made-to-order item at a high price point Customized/personalized items Items including live plants Wall art items that can be framed are fulfilled by our third-party framing partner Certain food items that we cannot store in our warehouse Items that require the customer to submit a photo or materials to complete production Large furniture pieces or over-sized items that are not easily stored in our warehouse As a UG DS vendor, you’ll be responsible for the final fulfillment of the item to the customer using tools and resources provided by Uncommon Goods. There are some great perks to being a...
Learn MoreHelpful tips regarding DS vendor set-up in our systems. For a full account of new item set-up, see New Item section in UGoods Processes.
Learn MoreStep by Step instructions on how to confirm an order, package your order, and ship your order.
Learn MoreAs part of our partnership, UG has laid out the expectations of both parties in this manual. The management of shipments to customers requires merchandise to arrive using agreed-upon policies. When exceptions occur outside these policies, additional handling and time are required, which slows our internal operation and delays the availability of merchandise to our customers. As stated in these agreements, chargebacks will be applied to invoices impacted by non-compliant shipments. Notification will be made prior to any invoice deduction. Please note: If exceptions have been approved ahead of time by UG, chargebacks will not be assessed. See below for our Drop Ship non-compliance chart: This lists what we currently consider to be chargeable offences, and what the charge for each is. One of the objectives of this manual is to assist our vendor partners in preventing exceptions. Our Drop Ship, Purchasing, Merchandising, and Inbound teams are available to answer questions and will be alerting partners in advance if issues of non-compliance are impacting deliveries. Email dsvendors@uncommongoods.com with questions. Summary of Violation Chargebacks – Drop Ship Items Violation Description Charge Missing or Incorrect UPS Tracking Info UPS tracking information is communicated incorrectly, late (more than 24 hours after UPS pick-up), or not at all. Tracking info must be entered into...
Learn MoreThe following sets forth terms and conditions that govern the purchase by Uncommon Goods (“we” “our” or “us”) of products from vendors (“you”) that are drop-shipped to our customers. Acceptance and confirmation of orders from us signifies your agreement to these terms. Product Availability Advance Notice Uncommon Goods must be notified immediately if vendor will be away from the office, if a product is out of stock, or any other situation where the item availability has changed from what we state on our website. In this case, send an email to dsvendors@uncommongoods.com referencing the item(s) and when it will be available again for purchase. Vendor Extranet You will be provided with an account to access the Uncommon Goods drop ship Vendor Extranet, a web portal that will allow you to see new order requests. From this portal, you will be able to confirm orders, get detailed information about each order (including customization/personalization information), print the packing slip, and add tracking information once the order is shipped. An automatic email will be sent to your email address of choice each day which will list all new orders that require vendor confirmation. The vendor extranet is located at this link: https://extranet.uncommongoods.com Order Confirmations We expect that all orders received via...
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