Invoices can be submitted through the Extranet. Once tracking information is generated and your order is moved to “Shipped” status, all you will need to do is check the “Invoice” box and click on “Generate Invoices” If you are unable to Invoice via the Extranet, please send all Invoices to our Finance Department – billing@ugoods.com. We do not accept paper invoices included in order shipments. Please only invoice via the extranet or via email if you are having issues with the extranet for any reason. Information to Include on an Invoice if emailing (Printable version here) Vendor Name and Address Payment Terms Ship Date Tracking (optional) Purchase Order Number (NOT SHIPPING ID) Item Description Item Cost Quantity Shipped Invoice Total Payment Terms When filling out the new item setup form, vendors will be asked to provide payment terms to UG. This is an agreed time-frame for paying invoices. Terms begin when both the order and the invoice have been received. If we have received your order but have not yet received an invoice, payment terms will begin when we have received both. UG requests vendors to choose from the following terms, other terms are considered an exception and must be approved by your buyer during onboarding, before the first PO: 2% Net...
Learn MoreAs part of our partnership, UG has laid out the expectations of both parties in this manual. The management of shipments for UG requires merchandise to arrive using agreed-upon policies. When exceptions occur outside these policies, additional handling and time are required, which slows our internal operation and delays the availability of merchandise to our customers. Chargebacks will be applied to invoices impacted by non-compliant shipments, or to subsequent invoices if the issues giving rise to the chargebacks come to our attention after the impacted invoice has been paid. Notification via email will be made prior to any invoice deduction. Please note: If exceptions have been approved ahead of time by UG, chargebacks will not be assessed. Our Compliance Program addresses, among other exception types, the following non-compliant actions: Incorrect delivery quantities or incorrect merchandise Late or Early shipments Damaged or Defective Merchandise Missing, incorrect, or unscannable barcodes Missing or Incorrect Tracking Info At the end of this section is our non-compliance chart: This list shows what we currently consider to be chargeable offences, and what the charge for each is. One of the objectives of this manual is to assist our vendor partners in preventing exceptions. Our Merchant Operations, Buying, Planning, and Inbound teams are available to answer questions and...
Learn More